Returns, Refunds, and Exchanges.

At Surcas, we take pride in crafting high-quality garments that reflect your individual style. To maintain product excellence and sustainable practices, our items are produced in limited, made-to-order production batches.

1. Return Window & Eligibility

• Domestic (India): We accept return and refund requests within 14 days of delivery.

• International: We accept return requests within 30 days of delivery.

• To be eligible for a return, your item must be unworn, unwashed, in its original condition, and accompanied by all original packaging and tags attached.

2. Manufacturing Defects, Damage, or Fulfilling Errors We hold our quality control to the highest standards. If you receive an item with a manufacturing defect, printing error, or physical damage sustained during transit:

• Please contact customer support at surcasstore25@gmail.com within 7 days of delivery.

• Include your order number, a brief description of the issue, and clear photo/video proof showing the defect and packaging.

• Once verified by our quality assurance team, we will issue a free replacement or full refund to your original payment method. We will cover all shipping costs associated with resolving defective orders.

3. Size Exchanges & "Made-to-Order" Guidelines Because each piece is individually crafted upon order confirmation, we strongly encourage customers to review our Size Guide on the product page before purchasing.

• Domestic Size Exchanges: If you require a different size, please reach out to our team within 14 days of delivery. As items are produced per request, exchange requests are subject to standard re-processing and return shipping fees paid by the customer.

• International Orders: Due to cross-border logistics and customs duties, international orders are eligible for returns only, not direct size exchanges. If you need a different size, please initiate a return for your original order and place a new order online.

4. Change of Mind & Standard Return Shipping Fees

• Shipping Costs: For non-defective returns (such as change of mind), the customer is responsible for covering return shipping fees. Initial shipping charges are non-refundable.

• Restocking: Returned items undergo inspection upon delivery to our distribution center. Refunds are processed within 5–7 business days of parcel receipt.

5. Order Cancellations Because orders enter our automated production line immediately, cancellation or modification requests can only be honored within 2 hours of order placement. Once an order has entered production, it cannot be canceled.