Returns, Refunds, and Exchanges.

At Surcas, we take pride in crafting high-quality garments that reflect your individual style. To maintain product excellence and sustainable practices, our items are custom-produced specifically for your order. 

Please read our return and exchange guidelines carefully before purchasing.

1. Final Sale & Size Guidelines

Because every piece is custom-crafted to order, we do not offer returns, refunds, or exchanges for change-of-mind, incorrect size selection, or buyer's remorse.

* To help you find the ideal fit, we strongly encourage you to review our Size Guide on the product page before completing your purchase.
* If you receive an incorrect size due to an error on our part, we will gladly replace it.

2. Manufacturing Defects, Damage, or Fulfillment Errors

We hold our quality control to the highest standards. If you receive an item with a manufacturing defect, printing error, or physical damage sustained during transit:

* Reporting Window: Please contact our support team at surcasstore25@gmail.com within 7 days of delivery.
* Required Proof: Include your order number, a brief description of the issue, and clear photo/video proof showing the defect and the original packaging.
* Resolution: Once verified by our quality assurance team, we will issue a free replacement or full refund to your original payment method. We cover all costs associated with resolving defective orders.

3. International Orders

Due to cross-border shipping logistics, customs regulations, and international freight tariffs:

* All international sales are final. 
* International orders are not eligible for returns, size exchanges, or refunds, except in cases of proven manufacturing defects or transit damages (as outlined in Section 2). 

4. Order Cancellations

Because orders enter our active production queue immediately after confirmation, cancellation requests can only be honored within 2 hours of order placement. Once an order has entered production, it cannot be canceled or modified.

5. Customer Support

Need assistance with an order issue?

* Support Email: surcasstore25@gmail.com
* Support Hours: Monday to Saturday | 9:00 AM – 6:00 PM IST