Shipping policy

Surcas.INC Shipping & Delivery Policy

This section sets expectations for how long it takes your team to prepare the order, which is separate from the shipping time.

All orders are processed within [X] to [Y] business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped, which will include tracking information.
Note on Peak Seasons: During high-volume periods (e.g., holiday sales, major brand drops), processing times may be extended. We will announce any potential delays on our homepage banner.

Based on this brainstorm, here is the suggested structure for your public-facing policy, using the strongest strategies:

Section	Indian Customer (INR)	US Customer (USD)
Order Processing	2-3 Business Days	2-3 Business Days
Standard Shipping	FREE on orders over ₹1,500. ₹99 flat rate for orders below.	FREE on orders over $150. $15.00 flat rate for orders below.
Estimated Delivery	3-7 Business Days (After Processing)	10-20 Business Days (After Processing)
Express Option	₹199-₹250 flat rate.	$30.00 - $35.00 flat rate.
Estimated Express	1-3 Business Days	4-8 Business Days
Customs/Duties	N/A	"Delivered Duty Unpaid (DDU)." Customer is responsible for all import duties/taxes.
COD Fee	₹50 COD Fee (to discourage frivolous orders and cover carrier cost).	N/A

Customers expect to know where their fashion is!

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within [e.g., 24 hours].

This section protects your brand and guides the customer on what to do if an issue arises.

Damages: Surcas is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please also notify us at [surcasstore25@gmail.com] immediately so we can assist you with the process.
Lost/Stolen Packages: If your tracking information shows that your package was delivered but you have not received it, please check with neighbors. If you still cannot locate it, you must contact the carrier directly to file a lost package claim. Once a claim is filed, we will work with you to resolve the issue, which may include shipping a replacement order.

While you should have a dedicated Returns & Exchanges Policy page, a brief mention here is helpful.

Please refer to our [Link to Your Returns Policy] for detailed information on how to process a return or exchange for your clothing items.
Note for Clothing Brands: Returns for sizing issues are common.³ Clearly state if the customer or Surcas is responsible for the return shipping cost. Example: "Customer is responsible for return shipping costs, but we will ship the replacement item for an exchange at no extra cost."