Shipping policy

Surcas Shipping & Delivery Policy

Order Processing Time: All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. Please note that AOP (All-Over Print) products require 4 to 5 business days for production before they are ready to be shipped.
You will receive another notification when your order has shipped, which will include tracking information.
Note on Peak Seasons: During high-volume periods (e.g., holiday sales, major brand drops), processing times may be extended. We will announce any potential delays on our homepage banner.

Section	Indian Customer (INR)	US Customer (USD)
Order Processing	2-3 Business Days	2-3 Business Days
Standard Shipping	FREE on orders over ₹1,500. ₹99 flat rate for orders below.	FREE on orders over $150. $15.00 flat rate for orders below.
Estimated Delivery	3-7 Business Days (After Processing)	10-20 Business Days (After Processing)
Express Option	₹199-₹250 flat rate.	$30.00 - $35.00 flat rate.
Estimated Express	1-3 Business Days	4-8 Business Days
Customs/Duties	N/A	"Delivered Duty Unpaid (DDU)." Customer is responsible for all import duties/taxes.
COD Fee	₹50 COD Fee (to discourage frivolous orders and cover carrier cost).	N/A

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 Hours.

Damages: If you receive a product that is damaged during transit or has a manufacturing defect, please contact our support team immediately at surcasstore25@gmail.com. To be eligible for a return or exchange under our Return Policy, please reach out to us within 7 days of delivery with your order details and proof of the damage. The item must be unused, in the same condition that you received it, and in its original packaging. We will gladly guide you through the process to initiate a replacement or return.
Lost/Stolen Packages: If your tracking information shows that your package was delivered but you have not received it, please first check with your neighbors or local post office. If you still cannot locate it, please contact the shipment carrier directly to file a lost package claim. Once the claim is filed, please notify us at surcasstore25@gmail.com with your claim number so we can work with you to resolve the issue, which may include shipping a replacement order.

Please refer to our Returns & Exchanges Policy for detailed information on how to process a return or exchange for your clothing items.

We are available to assist you with any questions or issues regarding your order: